FREE SHIPPING IN AUSTRALIA. $20 FLAT RATE WORLDWIDE.

Shipping & Returns

FREE STANDARD SHIPPING IN AUSTRALIA.  $20 FLAT RATE SHIPPING WORLDWIDE.

Online shopping should be an enjoyable experience, free from the uncertainty of additional charges once you’ve decided on your perfect purchase. That’s why Active Creatures offers free shipping within Australia and a flat rate internationally. Delivery is generally 3-5 days from dispatch within Australia and 8-10 days from dispatch internationally. 

We use only the most reliable shipping partners, including Australia Post and DHL. 

For more information about Shipping, please view our terms and conditions.

PEACE OF MIND RETURNS


Let’s face it, even the best laid plans don’t always work out. That’s why if your purchase is the wrong size, or an item is not quite what you wanted, we’ll happily return or exchange your item for up to 30 days from the day you purchased it (Australian orders) and 40 days from the day you purchased it (international orders).  

And if you reside within Australia, we'll even pay for a standard parcel return.

How does it work?

So long as your purchase remains in an unworn condition and with the original tags still attached, we are happy to return or exchange.

If you reside in Australia, we can get it done in three easy steps.

    1. The first thing to do is let us know it isn't a perfect fit:  via email: support@activecreatures.com or telephone: +61 1300 793 929.
    2. We'll issue you with a Return Authorisation Number (you need to receive this from us to get to the final step).
    3. Visit us online at Active Creatures Return/Exchange; enter your Return Authorisation Number + contact details, and our friends at Australia Post will generate a label for you to attach to the return parcel. This is at no cost to you, so there's no stress and no fuss.

If you reside outside of Australia, contact us (as per step 1) and we'll find the best solution so you aren't inconvenienced.

For more information about Returns, please view our terms and conditions.